21 Howard Street, ground floor, New York, NY 10013

Monday-Friday, by appointment only

• Yes. You can make an appointment by visiting this page [will link to Calend.ly].

Yes. Once you select the products you’re interested in, a HOST representative will be in touch to work with you on specifics including materials, shipping, final pricing and payment.

All products are built and assembled all over the world. You can see all FOB locations on the individual product pages.

Yes. Most of our products are made to order and we offer a variety of material options to choose from, customized to your preferences. Custom finishes and dimensions are not accepted at this time. 

Yes. Technical information can be accessed through our website.

Most items are made to order. However, some items may be available for a quick ship. Please contact your sales representative and they can assist you with items that are in stock.

Yes replacement parts can be ordered; however please note that for all custom made to order products there will be a lead time associated. 

Please refer to the associated tear sheet of the product in question. These are linked on each product page.

The product tearsheet will advise bulb vs LED. LED’s will not require a lamping need. The bulb type will be listed on the tearsheet found on each product page. 

All pendants will come with a configuration of 6” and 12” stems for your custom height.

Light bulbs are not included and client will need to purchase their own. 

Please see our Care Instructions located here.

Please contact your HOST representative, and they will be able to provide timelines and options.

Yes! Your HOST representative will keep you apprised of when your item arrives in the showroom and work with you to coordinate the details of your pick up.

This is dependent on a variety of factors and your HOST representative will be able to lay out a clear timeline for you based on the item(s) in your order.

This is dependent on a variety of factors and your HOST representative will be able to lay out a clear timeline for you based on the item(s) in your order.

In the event that you discover any damage, please contact your HOST representative immediately, and they will assist you with  replacement parts or a full replacement of the item, if needed.

Yes. Associated shipping costs will be calculated via the Purchase Order.

Because of the handmade nature of our products, we are not able to accept returns.

Orders move into production following receipt of deposit. Any changes must be made prior to receipt of deposit.

Please contact your HOST representative who has all the details of your order.

Please contact your HOST representative.

This is dependent on a variety of factors and your HOST representative will be able to lay out your options at time of purchase. Expedited freight options are available for an added cost along with white glove delivery.

This is dependent on a variety of factors and your HOST representative will be able to provide a clear picture of when you can expect each item.

Please inquire with your HOST representative. Quantities and Qualified Designer discounts may be extended in certain circumstances.

We accept a variety of payment options including credit cards, check as well as ACH/Wire (will incur a 5% service charge). Payment options will be discussed with your HOST representative at time of purchase.

Price adjustments are available based on quantity, material selection and total order. This can be discussed with your HOST representative.

A HOST representative would be happy to provide you with an estimate. Please fill out the form on the Contact Us page and someone will get back to you within 24 hours.

You can find our Terms & Conditions here.

You can find our Privacy Policy here.

Please make an appointment to come by our showroom to see the products in person and test them out personally. You can make an appointment by clicking here.